TERMS & CONDITIONS

These Terms and Conditions govern the booking and participation in courses provided by Alex Moran Mountaineering Ltd. (“we,” “us,” “our”). By making a booking with us, you (“the participant,” “the customer”) acknowledge that you have read, understood, and agree to comply with these Terms.

If you have any questions about these Terms and Conditions, please contact us before booking.

1. Bookings, Insurance & Fees

1.1 The total price of the booking is required to reserve your place. Once booked, the Customer Cancellations policy will apply.

1.2 All participants on UK courses must have basic travel insurance to cover cancellation and curtailment. It is your sole responsibility to obtain and maintain valid travel insurance that fully covers cancellation or curtailment of your course, including any travel days before and after the course as applicable. You acknowledge and accept that failure to hold such insurance is entirely at your own risk, and the company accepts no liability for any losses, costs, or expenses incurred as a result of not having adequate insurance coverage.

1.3 It is a condition of booking that all participants attending courses held outside the United Kingdom hold valid travel insurance that includes, at a minimum: cancellation, curtailment, loss or damage to baggage, and comprehensive cover for rescue and medical expenses arising from mountain activities in the country where the course is taking place.

You must provide a copy of your insurance certificate to the company no later than seven (7) calendar days after making your booking. Failure to provide proof of adequate insurance within this timeframe may result in cancellation of your place on the course, without refund.

1.4 If you fail to obtain adequate travel insurance as required, the company accepts no liability for any losses you incur as a result, including but not limited to cancellation, curtailment, injury, or medical costs. In such cases, no refund or compensation will be provided beyond what is specified in the company’s standard cancellation policy.

2. Customer Cancellations

2.1 If you cancel more than 3 months before the course start date, then you will be refunded 75% of the course price.

2.2 If you cancel between 3 months and 6 weeks before the course start date, then you will be refunded 50% of the course price.

2.3 If you cancel less than 6 weeks before the course start date, then you will not be entitled to a refund.

2.4 Once booked, course dates and days of instruction and guiding are fixed and cannot be adjusted due to weather conditions or customer preference.

2.5 The company reserves the right to refuse participation in any course if, in our professional judgement, a participant is deemed medically unfit to take part. This decision is made strictly on safety grounds and is final. If a participant is unable to attend a course due to medical reasons, this will be treated as a customer cancellation. In such cases, the participant must notify the company in writing by email as soon as possible. Any refund will be subject to the terms outlined in the company’s cancellation policy (clauses 2.1 - 2.4).

2.6 All cancellations, regardless of the reason, must be submitted in writing by email to the company. The cancellation notice must include the date of the email, the reason for cancellation, and a clear statement confirming that the customer is cancelling their place on the course. Cancellations are only considered effective from the date this written notice is received.

2.7 In the event that a participant cancels their booking, the company reserves the right to fill the vacated place at its sole discretion. This may be done regardless of whether a refund or credit has been issued to the cancelling participant. The company is under no obligation to inform the customer or share any proceeds from the rebooking.

2.8 Participants understand and agree that trips which include instruction, transport, food, and accommodation are offered as a complete package. These components cannot be separated, substituted, or purchased individually. Attendance on such trips requires that participants are physically fit, medically able, and willing to take part in all scheduled activities. The company reserves the right to refuse or remove any participant who is unable or unwilling to fully engage in the trip itinerary, with no entitlement to refund.

2.9 Any refund issued or offered must be accepted and claimed within 30 calendar days of the offer being made. After this period, the refund will no longer be valid, and no further liability will be accepted unless otherwise agreed in writing.

3. Cancellations by Alex Moran Mountaineering

3.1 In the event of cancellation of any booking by Alex Moran Mountaineering, participants will be offered one of the following:
3.1.1 A full refund of the fee paid and deposit; or
3.1.2 A transfer to any other date within 1 year if available.

3.2 If we are forced to cancel or curtail a booking due to strike, riots, acts of war or terrorism, natural disaster, disease epidemic, or “acts of god,” we accept no liability for return of fees paid prior to cancellation or curtailment. Make sure that these events are covered in your travel insurance.

4. Risk & Safety

4.1 As walkers, climbers, mountaineers, or scramblers, we expect and encourage you to be self-reliant and accept responsibility for your own safety in the mountain or outdoor environment.

4.2 We encourage you to discuss what is expected of you in terms of all aspects of safety. Whilst we ensure a high professional standard of instruction, care, and safety, all participants must be aware that participation in outdoor activities involves an acceptance of objective risk and responsibility for the consequences of one’s own actions. This is the essence of an adventurous pursuit.

4.3 Adventurous pursuits, even when undertaken with instructors and guides, involve high levels of uncertainty and potential risk. No specific element of an advertised service can be guaranteed with certainty in such an environment. Furthermore, the safe completion of activities takes priority over the achievement of particular goals.

4.4 We have an excellent safety record, however, during any adventurous activity, there is potential for injury. We require that all participants read this information and understand the potential risks.

4.5 All of the activities are strictly voluntary; it is your own choice to participate in each activity to whatever degree you deem appropriate after due consideration of your own physical health, abilities, and medical condition. You are willing to assume the risk of any medical or physical condition you may have.

4.6 You should have adequate insurance to cover any injury or damage you may suffer or cause while participating, or else you agree to bear the costs of such injury or damage to yourself. We do not provide health or accident insurance for participants.

4.7 All participants are required to complete the 'Medical Questionnaire' which will be sent to you before the start date of your booking. Please Note: if, despite email reminders, you do not return this form, it is deemed that you have read, understood, and accepted the above statements and conditions.

4.8 All mountain activities undertaken as part of the course and during the time you are attending the course — including but not limited to hiking, walking, climbing, and scrambling — must be carried out under the direct supervision of a qualified instructor provided by the company. Participants are strictly prohibited from engaging in these activities alone or without an instructor during the course. Failure to comply may result in immediate removal from the course without refund, and the company accepts no responsibility for any incidents arising from unauthorised activity.

4.9 To the fullest extent permitted by law, Alex Moran Mountaineering Ltd. shall not be liable for any loss, injury, damage, or expense incurred by you arising out of or in connection with participation in any course or activity, except where caused by our negligence or breach of statutory duty. Our total aggregate liability shall be limited to the amount paid by you for the course. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence.

5. Insurance

5.1 We hold full civil liability insurance for the activities we provide up to the value of £5,000,000.

5.2 You must be fully insured for the activity you are undertaking.

5.2.1 In the UK: It is your sole responsibility to obtain and maintain valid travel insurance that fully covers cancellation or curtailment of your course, including any travel days before and after the course as applicable. You acknowledge and accept that failure to hold such insurance is entirely at your own risk, and the company accepts no liability for any losses, costs, or expenses incurred as a result of not having adequate insurance coverage.

5.2.2 Outside of the UK: It is a condition of booking that all participants attending courses held outside the United Kingdom hold valid travel insurance that includes, at a minimum: cancellation, curtailment, loss or damage to baggage, and comprehensive cover for rescue and medical expenses arising from mountain activities in the country where the course is taking place.

5.3 You should provide a copy of your insurance cover when attending a course or trip with Alex Moran Mountaineering.

5.4 It is your responsibility to provide valid proof of travel insurance as required by these Terms. Failure to provide acceptable insurance documentation within the specified timeframe will result in cancellation of your booking without refund. The company accepts no liability for any losses, damages, or expenses you incur as a result of not having valid insurance coverage.

6. Instruction

6.1 We are qualified and experienced to the required level for each activity undertaken and have received training to deliver these to the highest standard.

6.2 We reserve the right to exclude any member from participation in planned activities if they might endanger the success or safety of the rest of the party through lack of fitness, ill-health, poor acclimatisation, or dangerous technique. No refunds will be made to members so excluded.

6.3 Any members who act in contravention of the decisions or advice given during instruction, or otherwise undertake independent activities during the period in which they are in our care, will forfeit all professional protection and duty of care provided.

6.4 The assignment of a specific guide, including Alex Moran, is not guaranteed. You may be guided by any suitably qualified and experienced member of our team. All guides operate to the same professional standards to ensure a high-quality and safe experience. Changes to guiding staff may occur at short notice due to operational requirements, including but not limited to illness, weather conditions, or cancellations.

7. Course Objectives and Weather Conditions

7.1 While we strive to achieve any specific objectives set for the course or days out, weather and environmental conditions may impact our ability to complete them. Safety is always our top priority.

7.2 In cases where conditions prevent us from reaching a particular goal, we will adapt the itinerary accordingly, ensuring you still receive a full day of instruction and outdoor experience. We will make every effort to provide an engaging, valuable day, tailored to the circumstances.

8. Objective-Based Activities and Weather Conditions

8.1 Completion of specific objectives (such as full traverses, summits, or technical routes) is dependent on weather and environmental conditions. We will use course days flexibly to make the best use of available conditions in pursuit of these goals.

8.2 Where conditions make the original objective unachievable, we will adapt the plan to deliver a relevant and challenging alternative — such as sections of the route, skills development, or comparable activities. Safety and good judgement will always guide our decisions.

9. Data Protection

9.1 We operate in accordance with the requirements of the General Data Protection Regulation, the Data Protection Act 2018, and any other applicable law amending, supplementing, modifying, or otherwise relating thereto.

9.2 We do not sell, rent, or lease our customer information to third parties.

9.3 We reserve the right to use photography and video content taken during activities on our social media sites and website but only of the event itself and with the consent of the individual. Consent will be requested via a checkbox at the time of filling out the medical form and can be withdrawn at any time by contacting us.

9.4 We process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your data will be used solely for the purposes of course administration, safety, and communication. We retain personal data only as long as necessary and you have rights to access, correct, or request deletion of your data by contacting us at info@alexmoranmountaineering.co.uk. For full details, please see our Privacy Policy https://www.alexmoranmountaineering.co.uk/privacy-policy.

10. General

10.1 Participation in our courses is open to anyone who meets the necessary experience, health, and fitness requirements for their chosen course. Participants under 18 must be accompanied by a parent or legal guardian to ensure compliance with insurance and safeguarding standards.

10.2 For safety and suitability, we reserve the right to decline participation if we determine that a participant's skill level, fitness, or health does not align with the demands of the course.

10.3 We reserve the right to remove any participant from a course without refund if, in our professional judgement, their behaviour is unsafe, offensive, abusive, disruptive, or otherwise inappropriate. This includes conduct that endangers themselves, other participants, instructors, or members of the public, or that compromises the delivery or safety of the course. Such decisions are final and made solely for the safety and wellbeing of all involved. The company accepts no liability for any costs, losses, or expenses incurred by the participant as a result of their removal from the course under this clause.

10.4 The information on our website is for guidance. We make every effort to ensure it is correct but cannot be responsible for any inaccuracies or subsequent alterations of services beyond our control.

10.5 If you have a complaint about the service you receive at any point during your booking and days out, you must notify us as soon as possible to give us the opportunity to put things right.

10.6 Making your booking implies that you understand and accept these terms and conditions and agree to abide by them.

10.7 These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland. This does not affect your statutory rights under the consumer laws of your home country.

10.8 We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be published on our website. It is your responsibility to review the Terms before your course.